FAQ

Frequently Asked Questions

Find quick answers to common questions about MTVerse — from setup to advanced configuration.

General

5 questions

General

Account

5 questions

Account

Billing

6 questions

Billing

Security

6 questions

Security

API

5 questions

API

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Frequently Asked Questions

General

What is MTVerse and what does it do?

How long is the free trial?

Can I use MTVerse for client projects?

What's included in the dashboard kit?

Do you offer discounts for startups?

Account

How do I change my email address?

Can I have multiple workspaces with one account?

How do I delete my account?

Can I transfer ownership of my workspace?

How do I export my account data?

Billing

When am I billed?

What payment methods do you accept?

Can I get a refund?

How do I update my payment method?

Do you charge per user or per workspace?

What happens if my payment fails?

Security

How is my data encrypted?

Do you offer SSO?

Are you SOC 2 / GDPR compliant?

How do I enable two-factor authentication?

What happens if I lose my 2FA device?

Where is my data stored?

API

How do I get an API key?

What are the API rate limits?

Do you have SDKs?

How do webhooks work?

What's the difference between read, write, and admin scopes?

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