Support Dashboard

A real-time command center for ticket queues, SLA breaches, and agent performance.

Open Tickets

248

12%vs last week

Avg Response

2h 14m

8%vs last week

CSAT Score

4.7/5

0.2%vs last week

First Contact Res.

68%

4%vs last week

Ticket Queue

Open tickets grouped by priority · live SLA countdown

Live

High Priority

TKT-8421 00:42

AMAlex Morgan

12mSC

TKT-8420 01:18

Invoice shows duplicate charge

JPJordan Park

28mML

TKT-8417 00:08

API rate limit unexpectedly hit

TRTaylor Reed

3hER

TKT-8411 02:14

Production DB connection drops

SDSam Delgado

44mAK

Medium Priority

TKT-8419 04:32

Export to CSV missing columns

RFRiley Foster

1hPP

TKT-8415 02:48

Dashboard widget not loading

QAQuinn Avery

5hJW

TKT-8410 03:12

Webhook delivery delayed

MQMorgan Quinn

2hAK

Low Priority

TKT-8418 12:00

How to set up SSO with Okta?

CBCasey Brooks

2hDK

TKT-8416 23:48

Request: dark mode for reports

SDSam Delgado

4hJW

TKT-8409 18:24

Default timezone suggestion

PNPat Nguyen

6hPP

SLA Compliance

Response & resolution targets

92%of SLA met

Response SLA94%

Resolution SLA89%

Breaches (24h)8

Category Breakdown

Bug42

Billing28

How-to36

Feature Request14

Other8

Tickets Created vs Resolved

Trailing 12 weeks volume

Tickets by Category

Distribution by issue type

248Open

Agent Performance

Top agents this week · ranked by tickets handled